What is Ultimate?
Ultimate offers fans access to premium, in-demand tickets for exclusive events.
Is Ultimate available for all events?
No, Ultimate is only available for selected exclusive events.
How much are Ultimate tickets?
Ultimate tickets are sold at market-driven prices, which are adjusted according to supply and demand and may change at any time.
Are the seats I buy with Ultimate closest to the stage?
Ultimate tickets are considered the best views of the production, but they may not necessarily be the closest to the stage.
Do Ultimate tickets come with anything else?
You are only purchasing the ticket itself. Additional hospitality or merchandise is not included.
Can I purchase accessible seats via Ultimate?
Accessible seating can be purchased through Ticketek, subject to availability. See the Accessible Ticketing Hub for details on how to purchase.
Are there child/concession prices for Ultimate tickets?
No, Ultimate tickets are priced the same regardless of age or concession.
When will I get my Ultimate tickets?
Ticket delivery times depend on your chosen delivery method. Delivery may also be delayed at the request of the promoter or venue. Check the event page for updates or refer to our Live Updates
If your tickets have not arrived within 5 business days before the event, contact Ticketek Marketplace as soon as possible.
I haven’t received an order confirmation for my Ultimate booking.
Confirmations are sent to the email registered with Ticketek Marketplace. Check your junk or spam folder.
If you haven’t received a confirmation within 48 hours, contact Ticketek Marketplace.
Can I cancel or exchange my Ultimate purchase?
Ultimate tickets cannot be exchanged or refunded. Please read and accept the Terms and Conditions before purchase.
If you can no longer use your tickets, you may list them for sale on Ticketek Marketplace.
Can I sell my Ultimate tickets?
Yes, Ticketek Marketplace can be used to sell Ultimate tickets.
Are Ultimate tickets resale tickets?
No. Ultimate tickets purchased via Ticketek Marketplace are primary inventory.
You can submit an enquiry to Marketplace here.