What is Ultimate?
Ultimate offer fans fair and safe access to in demand tickets for exclusive events. Only the best seats in the house are offered at Ultimate.
Is Ultimate available for all events?
No, currently Ultimate is only on offer for exclusive events. Keep updated with our Ticketek Marketplace as we add new events.
How much are Ultimate tickets?
Ultimate tickets are sold at market driven prices. These are adjusted according to the level of supply and demand and may change at any time.
Customers are given fair and safe access to tickets and pay prices that reflect this. Ultimate offers in-demand tickets which are the highest category tickets.
Are the seats I buy with Ultimate closest to the stage?
Ultimate tickets are considered the best views of the production, they may not necessarily be the closest to the stage.
Do Ultimate tickets come with anything else?
You are only paying for the ticket itself and may not receive any other hospitality or merchandise.
Can I purchase accessible seats via Ultimate?
Accessible seating can be purchased via Ticketek which is subject to availability.
Check the Accessible seating information here on how to purchase tickets.
Are there child/concession prices for Ultimate tickets?
No, Ultimate tickets are priced the same, regardless of age or concession.
When will I get my tickets purchased through Ultimate?
Ticket delivery times may vary depending on your chosen delivery method.
Ticket delivery may also be delayed as requested by the promoter or venue. Click here for a list of events that have delivery delays. You can also check your event page for updates.
If your tickets have not arrived within 5 business days before your event, please get in touch with Ticketek Marketplace as soon as possible.
I haven’t received an order confirmation for my Ultimate booking.
Your order confirmation will be sent to the email you have registered at Ticketek Marketplace. Check your junk or spam folder in case it has landed there.
If you have still not received an email confirmation within 48 hours, please get in touch with Ticketek Marketplace as soon as possible.
Can I cancel or exchange my Ultimate purchase?
Tickets cannot be exchanged or refunded.
We ask you to read and accept our Terms and Conditions prior to completing your purchase.
You may list your tickets for sale on Ticketek Marketplace if you can no longer use your tickets.
Can I sell my Ultimate tickets?
Yes, you can use Ticketek Marketplace to sell your Ultimate tickets.
Are Ultimate tickets resale tickets?
No, Ultimate tickets purchased via Ticketek Marketplace are primary inventory.
You can submit an enquiry to Marketplace from their website and by clicking on the Need Help? in the bottom right corner.