Collector and Souvenir Tickets:
A Collector or Souvenir Ticket is a ticket featuring custom graphics and effects, designed as a keepsake for fans.
These tickets are only available for select events and can be purchased during the standard booking process. To add one, select your tickets as usual and then choose the Collector or Souvenir Ticket option either when selecting your ticket type or as an upsell before checkout.
Collector and Souvenir Tickets are only available for purchase online or over the phone. They are posted to you and follow a different delivery timeline from standard tickets. If delays occur, a mobile ticket may be issued in your order history to ensure you can still access the event.
Delivery begins closer to the event date, and sales close once dispatch has started.
Please note: Collector and Souvenir Tickets may be sent directly by the event promoter rather than Ticketek. This means Ticketek is unable to assist with delivery updates or replacements. Details about who is handling delivery and who to contact in case of delays are listed on the event page.
If you haven’t received a response and need to leave for the event, please head to the box office on the day for further assistance.
Additional Items (e.g. CD, Digital Download, Merchandise):
If you’ve purchased an additional item with your ticket, such as a CD, digital download or merchandise, details on how and when you’ll receive it can be found on the event page.
These items are usually supplied by the promoter, the artist’s record label, or in some cases, made available for collection at the venue on the event day.
Please check your event page and confirmation email for specific delivery or collection information, including who to contact if your item hasn’t arrived within the expected timeframe.