Help Centre › Contact & Customer Service
Contact & Customer Service
What if my question isn’t answered here?
Please call our General Enquiries team on +61 2 8572 2348 and select Option 4 ‘General Enquiries’, or contact them directly using the enquiry form and they can assist you with this.
I haven’t received a response to my email
Our team receives a high volume of emails so it may be that they haven’t reached yours yet. They may not reply straight away, but always aim to reply as soon as they can and within 3 working days. If you haven’t received a response within this time, please let us know and we will chase this for you.
How do I make a complaint?
Please send your complaint to our team directly using the enquiry form and one of our team can look into this for you. To properly deal with your comments, please include your original booking name or reference number, and the date that you attended.
What do I do about lost property?
Please send the details to our team directly using the enquiry form and one of them will be able to search in lost property for you. Please provide your booking name, reference number, the date and time you attended and your table number if you have it.
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Event details are subject to change. Last updated 13 November 2026.
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