Help Centre › Changes, Refunds & Booking Assistance
Changes, Refunds & Booking Assistance
Can I move/exchange my ticket date? I can no longer attend, what do I do?
Please contact your point of purchase. If you booked through our website, please contact our team using our enquiry form.
Do you offer refunds?
No, we are not offering Refund Protection for this event.
I bought ticket insurance, how do I claim it?
No, refundable tickets are not being offered for this event.
What happens if the performance is cancelled?
If we are unable to open the Taverna for whatever reason, we will of course be in touch to look at rescheduling your booking.
I can’t add tickets to my cart on the website
If you can’t add the number of tickets to your cart, it may mean that performance has low or no availability. Our website may not have updated this performance as being sold out yet, but please call our General Enquiries team on +61 2 8572 2348 and select Option 4 ‘General Enquiries’, or contact them directly using the enquiry form with your ticket request, and our team will be able to confirm this.
I haven’t received a confirmation email
Please double check your spam inbox. If you still haven’t received it, please contact your point of purchase. If you booked tickets through our website, please contact our team using the enquiry form.
I haven’t got a ticket! Will I receive a ticket?
We are a ticketless event and we work in a similar way to a restaurant booking. After you’ve booked and received your booking confirmation, you will be able to see the event in your Ticketek account.
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Event details are subject to change. Last updated 13 November 2026.
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