Help Centre › Access & Accessibility
Access & Accessibility
Is the event accessible?
Discounted rates are available for guests with disability and their carers. There is step-free access and there are wheelchair spaces, subject to availability. Show access policies overrule the venue’s. For access enquiries, use the enquiry form or call +61 2 8572 2348 (option 1).
Are there Auslan-interpreted performances?
An Auslan interpreter will be provided for Deaf and hard of hearing guests. Provider and dates TBC. Tier A access tickets are recommended for a view of the interpreter.
Are there captioned performances?
Dialogue and lyrics will be shown as text on a screen. Provider and dates TBC. Tier A access tickets are recommended for a view of the screen.
Is the show suitable for guests with photosensitivity?
No strobe units are used, but the show includes high-intensity flashing lighting effects. The production can’t guarantee guests with photosensitive epilepsy won’t be affected.
What are access tickets?
Access tickets are for guests with physical, sensory or cognitive disabilities and their carers. An access ticket is bought alongside a companion ticket.
How do I book access tickets?
Use the enquiry form, or call +61 2 8572 2348 and select option 1, Accessible Seating. Send access documentation to the team.
Are carer rates available?
Yes. Carer rates are booked by contacting the team through the enquiry form.
How are access guests seated?
Accessible seating is on the main taverna floor and the upper balcony on the west side. The whole group is seated to suit access needs and may share tables.
Is there accessible parking?
The Star Car Park is a 5-minute walk with ramp access. There is also a drop-off zone at The Star’s Harbourside entrance on Pirrama Road, with lift or escalator access.
Are electric wheelchairs permitted?
Yes, electric wheelchairs are permitted.
Are there accessible toilets?
Yes, accessible toilets are available.
Are assistance dogs welcome, and how many steps are there?
Assistance dogs are welcome, so contact the team beforehand. The number of steps depends on the entry point, so ask if you need help.
Other topics
Tickets & BookingsChanges & RefundsSeatingDining & DietaryThe ShowVisitingContact & Lost Property
Event details are subject to change. Last updated 9 November 2026.
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