Ticketek Marketplace Overview
Ticketek Marketplace, owned by Ticketek, is a trusted secondary market where you can safely buy and sell tickets. This platform is designed for customers who wish to resell tickets they no longer need or purchase tickets for events that are sold out or unavailable.
If you have previously purchased tickets through Ticketek, you can easily and quickly list them for resale on Ticketek Marketplace. However, not all event tickets are available for resale. Please visit the Ticketek Marketplace site for more details on eligible events.
What is Ticketek Marketplace Fan to Fan?
Fan to Fan is a platform where the general public can buy and sell tickets to events. As a third-party platform, Ticketek Marketplace facilitates the transaction between buyers and sellers, ensuring a secure and efficient process for all parties involved.
How Does Fan to Fan Work?
Ticketek Marketplace integrates with MyTicketek accounts, guaranteeing the authenticity of all tickets listed for resale. Sellers can list tickets they own, and buyers can securely purchase them. The resale price of secondary tickets is capped at 10% above the original face value, ensuring compliance with relevant legislation.
Who Can Sell Tickets on Ticketek Marketplace?
Anyone with an active MyTicketek account who holds applicable tickets can list them for resale on the platform. If you’ve used a friend or family member’s credit card to purchase the tickets, we recommend discussing this with them before listing the tickets for sale.
What is the Secondary Market?
The secondary market is where tickets are bought and resold. For Ticketek events, to guarantee entry, all resold tickets will be reissued with a new barcode, ensuring the validity of the ticket at the event.
What is a MyTicketek Account?
A MyTicketek account is your personal account linked to your Ticketek purchases. All tickets purchased online are listed in your account, which can then be used to list tickets for resale on Ticketek Marketplace.
Can I Sell Tickets Purchased Through Ticketek Groups on Marketplace?
No, tickets purchased through the Ticketek Groups booking line cannot be resold on Ticketek Marketplace.
Can I Sell Non-Ticketek Tickets?
No, only tickets purchased through Ticketek can be listed for resale on the Ticketek Marketplace.
Can I Sell My Tickets If I Live Outside Australia?
To sell tickets on Ticketek Marketplace, you must have an Australian bank account. Without an Australian bank account, you will not be able to list tickets.
How Do I Know if My Tickets Are Eligible to List on Ticketek Marketplace?
Please check if your event is listed on Ticketek Marketplace for eligibility. If the event is not listed, your tickets are not eligible for resale.
Why Can’t I Sell My Tickets Through Ticketek Marketplace?
If you are unable to sell your tickets, it is likely that the event organiser has not activated resale for that event.
How Do I Edit or Remove Tickets Listed for Resale?
You can edit your listing, cancel it, or relist your tickets at any time before they are sold. You can also change the price if needed. Please check the Ticketek Marketplace site for additional information.
When Will I Get Paid for the Tickets I Sell?
After the event has concluded, we will deposit your payment within 30 business days.
When will I receive my tickets that I purchased off Marketplace?
rint at Home PDF tickets will be uploaded to your Marketplace account or emailed to you. These are typically sent immediately or within 48 hours of purchase, although delivery may be delayed if requested by the promoter or venue. To view and access your tickets, please check your order history or email confirmation.
For additional assistance please check the Ticketek Marketplace Seller and Buyer FAQs on the Ticketek Marketplace site.
If you have any questions or need assistance, feel free to submit an enquiry to Marketplace here.