Can I choose a specific seat?
At the time of your request, our system allocates you the best available seats in the price category you have selected.
Decisions on Best available allocations, prices and categories are determined by the promoter and may differ for each event.
For some events, you may have the option to choose a particular bay or move your seats. This is at the discretion of the promoter and not available at all events or venues. Remember to check your allocation carefully as once you have submitted your booking there are no changes.
Why can I only buy a single seat?
When there are only single seats left, this means there are not two or more seats side by side. If you choose to purchase multiple single seats, these seats will not be allocated next to each other.
As per our Terms and Conditions, if you choose to book single seats, we cannot exchange your tickets for seating side by side later.
Will better seats be available later?
As the ticket seller, we get advice on what tickets to sell on behalf of the venue and promoter. Tickets can be snapped up really quickly for popular events. Sometimes, you might notice that tickets become available after you've booked and this can be for a number of different reasons.
Once you have been allocated tickets they are held for you while you complete your transaction. If another customer has tickets held for them but doesn't complete their booking in time or decides not to go ahead with their purchase, the seats will be released to give someone else the chance to book them.
On some occasions, seats are released closer to the event. Promoters sometimes request that a number of tickets are to be held for promotional purposes. These tickets are released when not required by the promoter & generally given to us to sell to the public. We are the ticketing sales agent selling on behalf of promoters & according to their instructions.
It's important to remember that we do not offer any exchanges once you've made your booking, so please make sure you're happy with the location of your seats before you book. You can check our full Terms and Conditions.
Why is my aisle reference different on my ticket?
Venues may ask us to display different information on your ticket compared to your confirmation.
Don't worry the ticket you have received is for the same seating we confirmed for you.
Seating plans will show a section or bay, but your ticket may list the aisle or door you walk through and down that is closest to your seat.
Sometimes your row of seats may have different aisles on the ticket, this just means one aisle is closer to some of your seats than the others (consider if you had middle seats in the bay).
I am at the event and have an issue with my seat, what should I do?
Please see a staff member or the box office at the venue for immediate assistance.
Ticketek acts under the instruction of the venue and promoter, so we recommend you check with the venue staff as quickly as possible.
What is an alcohol-free zone?
Alcohol-free seating areas may be available at some venues & events. When seated in an alcohol-free bay, you cannot carry or consume alcohol in your seat or section.
What does General Admission (GA) mean?
General Admission (GA) is an unreserved section/event where seating is not reserved for you.
In most cases, a GA ticket is a standing floor ticket. However, some events will have unreserved seating where it is first in, best seats. Some events may have a variation of reserved seating and general admission standing.
General Admission tickets may still display a Row/Seat for example RGA/132. This just helps us identify your GA ticket for you and does not indicate a reserved seat.
What is a restricted/obstructed view?
When we list a ticket or area as restricted/obstructed the view of the performance may be restricted from your seat. We are advised by the venue which seats fall under these conditions.
Reasons may include side/rearview, stage set up, barriers, poles or other performance values. You will always be advised when offered a seat that has restricted viewing.