Can I choose a specific seat?
Our system allocates the best available seats in your selected price category at the time of booking. These seat allocations, price points and categories are determined by the promoter and may vary by event.
For some events, you may have the option to select a specific bay or adjust your seat allocation. This feature is only available at selected venues and events and is controlled by the promoter. Always review your allocation before finalising your booking. Once your purchase is confirmed, no changes can be made.
Why can I only buy a single seat?
If only single seats are available, it means there are no two or more seats together. If you buy multiple single seats, they will not be adjacent.
As outlined in our Terms and Conditions, we are unable to exchange single seats for grouped seating after the booking is confirmed.
Will better seats be available later?
Sometimes tickets may become available after the initial on-sale for a few reasons:
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Other customers may not complete their transactions, releasing tickets back into the system.
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The promoter may hold certain allocations for promotional purposes and release them closer to the event.
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Additional allocations may be released by the venue or promoter depending on the stage configuration.
All ticket availability is based on promoter instructions, and we are not able to guarantee that “better” seats will become available. Once booked, exchanges and refunds are not offered, so please ensure you're happy with the seat location before confirming your purchase. You can find more detail in our Terms and Conditions.
Why is my aisle reference different on my ticket?
Some venues display a different reference on the ticket than in your purchase confirmation. Your seating hasn’t changed.
For example, your ticket might list an aisle or door reference closest to your seats, even though your confirmation shows a bay or section. If your seats are across a row, they may be listed under different aisles to show the closest access point for each.
I am at the event and have an issue with my seat, what should I do?
Please see a staff member or the box office at the venue for immediate assistance.
Ticketek acts under the instruction of the venue and promoter, so we recommend you check with the venue staff as quickly as possible.
If you were unable to resolve your matter with the venue at the time, please check the terms of sale first before submitting a request.
What is an alcohol-free zone?
Some venues have alcohol-free seating. If you’re seated in one of these areas, you won’t be able to carry or consume alcohol in that section.
What does General Admission (GA) mean?
General Admission tickets are not assigned to a specific seat and are filled on a first-come, first-served basis. These may be standing areas or unreserved seating depending on the event.
You might see a row or seat number on a GA ticket (e.g. RGA/132), but this is only used for inventory and scanning purposes. It does not reflect a specific seat allocation.
What is a restricted/obstructed view?
Restricted or obstructed view tickets are seats where part of the stage or performance may not be visible. These seats are flagged by the venue based on setup and may be affected by:
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Barriers or poles
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Side or rear views of the stage
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Performance-specific staging or equipment
You’ll always be notified if you are selecting seats with a restricted view.