Can I Check if My Ticket is Valid?
Ticketek is only able to verify the validity of tickets purchased through our official channels:
Ticketek website or app
Ticketek Marketplace (our authorised resale platform)
We cannot confirm the validity of tickets purchased through other resale sites or third-party sellers.
Important Information About Unauthorised Tickets
We strongly advise against purchasing tickets from unauthorised sellers or resale platforms, such as Ticketmerchant, Tixel, Viagogo, eBay, Queen of Tickets, StubHub, Facebook Marketplace or Gumtree. These platforms are not affiliated with Ticketek, and we cannot guarantee that tickets purchased through them are legitimate.
These platforms are not affiliated with Ticketek, and we cannot guarantee that tickets purchased through them are legitimate.
Tickets purchased from unauthorised sellers may:
Be cancelled without notice
Fail to grant entry to the event
Leave you with no recourse for refunds or assistance from Ticketek
What to Do if You’ve Purchased from an Unauthorised Source
If you have already purchased tickets from a non-Ticketek source:
Contact the seller or resale platform directly to resolve any issues.
Ticketek cannot provide support or verification for tickets not issued through our official channels.
Stay Safe When Buying Tickets
To ensure your tickets are valid and avoid disappointment:
Always purchase through Ticketek or Ticketek Marketplace.
Avoid third-party resale sites unless they are officially authorised by Ticketek or the event promoter.
Check your order confirmation and digital tickets through your Ticketek account or app.
Following these steps helps protect you from fraud and ensures you can access the event without issues.