What Does Ticketek Do to Help Prevent Scalping?
Ticketek takes several measures to reduce unauthorised resale and ticket scalping:
Ticket Limits
Event organisers may request limits on the number of tickets each customer can purchase to ensure fair access.
Terms of Sale
All tickets include conditions prohibiting unauthorised resale, as detailed in our Terms and Conditions of Sale.
Monitoring
We actively monitor unauthorised resale websites and our own systems for suspicious or bulk-buying behaviour.
Collaboration
Ticketek works closely with event organisers, venues, and consumer regulators to address scalping issues.
Public Warnings
We issue alerts through official channels, including Facebook, reminding customers not to buy tickets from unauthorised sellers.
Industry Engagement
Ticketek participates in industry and government discussions about ticket resale practices and works with Live Performance Australia on this issue.
In some cases, state governments have introduced or updated laws regarding ticket resale. For details, check your local consumer affairs or fair trading website.
- NSW Fair Trading – Ticket Reselling
- Stadiums Queensland – Ticket Scalping
- Victoria – Ticket Scalping Legislation
- Live Performance Australia – Ticketing Code of Practice
If you're considering buying from a reseller, see Should I buy tickets from an unauthorised seller? or learn about our official resale platform on the What is Ticketek Marketplace? page.