General Information

• Frequently Asked Questions Refundable Tickets

• Ticketek Gift Voucher Information
• Where can I buy Ticketek Gift Vouchers and Gift Cards?
• How do I redeem my Ticketek Gift Voucher/Gift Card?
• How long is my Ticketek gift voucher active for?
• What can Ticketek Gift Vouchers and Gift Cards be used for?
• When will my Gift Voucher or Gift Card be active?

See all 9 articles

• What is Ultimate?
• Is Ultimate available for all events?
• How much are Ultimate tickets?
• Why are Ultimate tickets priced higher than the tickets on Ticketek?
• Do Ultimate tickets come with anything else?
• Are the seats I buy with Ultimate closest to the stage?

See all 15 articles

• I purchased Cover-More ticket insurance before 12 December 2019, how do I make an enquiry or claim?

• MCG - TICKET BUYING TIPS
• What is a 3D Collector Ticket?
• What does Dynamic Pricing mean?
• Can I go backstage to see the artist?
• What can I do to increase my chances of getting tickets on popular events?
• Why can I only buy a single seat?

See all 18 articles

• Web browsers and caching
• The website says my card has been blocked
• The payment page isn't displaying all card options
• I'm having trouble accessing the website

• Afterpay
• What is the Rain Room?
• Where can I download the Ticketek App?
• How do I use Ticketek Mobile Tickets?
• What is Google Pay?
• How do I add mobile tickets to my Apple Wallet?

See all 10 articles

• Does Ticketek do anything to prevent scalping?
• Should I buy tickets from an unauthorised seller?