General Information
Ticketek Ultimate
- What is Ultimate?
- Is Ultimate available for all events?
- How much are Ultimate tickets?
- Why are Ultimate tickets priced higher than the tickets on Ticketek?
- Do Ultimate tickets come with anything else?
- Are the seats I buy with Ultimate closest to the stage?
Ticketek Ticket Insurance
- What is Ticket Insurance?
- What is covered with Ticket Insurance?
- How do I make a claim on my Ticket Insurance?
- How are Ticket Insurance claims paid?
- Is there a cooling off period on my Ticket Insurance?
- If I do not go to the event because I changed my mind, am I covered by Ticket Insurance?
Booking Tickets
- What does Dynamic Pricing mean?
- How long is my Ticketek gift voucher active for?
- Can I go backstage to see the artist?
- What can I do to increase my chances of getting tickets on popular events?
- Why can I only buy a single seat?
- What payment methods do you accept?
Troubleshooting Tips
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- How do I use Ticketek Mobile Tickets?
- What is Google Pay?
- What is Australian Open Fan Marketplace?
- How do I add mobile tickets to my Apple Wallet?
- What is Ticketek Marketplace?
- Can I use a device larger than a mobile phone (e.g. iPad, tablet, PC, laptop) to gain entry to an event?