General Information

• Frequently Asked Questions

• Ticketek Gift Voucher Information
• Where can I buy Ticketek Gift Vouchers and Gift Cards?
• How do I redeem my Ticketek Gift Voucher/Gift Card?
• How long is my Ticketek gift voucher active for?
• What can Ticketek Gift Vouchers and Gift Cards be used for?
• When will my Gift Voucher or Gift Card be active?

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• What is Ultimate?
• Is Ultimate available for all events?
• How much are Ultimate tickets?
• Why are Ultimate tickets priced higher than the tickets on Ticketek?
• Do Ultimate tickets come with anything else?
• Are the seats I buy with Ultimate closest to the stage?

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• I purchased Cover-More ticket insurance before 12 December 2019, how do I make an enquiry or claim?

• What is a 3D Collector Ticket?
• What does Dynamic Pricing mean?
• Can I go backstage to see the artist?
• What can I do to increase my chances of getting tickets on popular events?
• Why can I only buy a single seat?
• What payment methods do you accept?

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• Web browsers and caching
• The website says my card has been blocked
• The payment page isn't displaying all card options
• I'm having trouble accessing the website

• What is the Rain Room?
• Where can I download the Ticketek App?
• How do I use Ticketek Mobile Tickets?
• What is Google Pay?
• How do I add mobile tickets to my Apple Wallet?
• What is Ticketek Marketplace?

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• Does Ticketek do anything to prevent scalping?
• Should I buy tickets from an unauthorised seller?