What is MFA and How Does It Work?
Multi-Factor Authentication (MFA) adds an extra layer of security to your My Ticketek account. It helps protect your personal information by requiring verification before you can access or update sensitive account details.
When you attempt to access or change your account information, a one-time passcode (OTP) will be sent to the email address linked to your account. Enter this code to proceed.
Note: MFA is not required when signing in to purchase tickets. It only applies when accessing or updating account details.
Frequently Asked Questions
Why did I receive an email with a one-time password?
You received this email because someone (possibly you) attempted to access or update your account information. This is a standard security measure.
I didn’t receive a code. What should I do?
Make sure you’re using the correct email address for your My Ticketek account (the same one used for purchases). If you’ve changed your email or no longer have access to the one on file, contact our Customer Service Team for assistance.
I changed my details. Do I need to do anything else?
No. Once you’ve entered the one-time passcode and updated your information, no further action is required.
What should I do if I didn’t request the code?
If you did not attempt to access or update your account, log in to review your account details. If anything looks suspicious or you cannot log in, contact our Customer Service Team immediately to secure your account.
Can I turn off Multi-Factor Authentication?
No. MFA is a mandatory security measure designed to protect your account from unauthorised access.