What should I do if I receive a security alert email stating ‘Important details in your account have been changed’ and I did not make any changes?
Ticketek will send an account holder a security alert if any of the details below have been changed in your account.
- Password
- Mobile Number
- Email Address
If you didn't make this change, please get in touch with our Customer Service Team here as soon as possible to secure your account.
If it was you, there is no further action is required.
Frequently Asked Questions.
- Why did I get this email?
- Key information attached to your Ticketek account has been changed and we wanted to ensure it was you who made the change.
- What do I do if it wasn’t me?
- Contact us here as soon as possible and one of our Customer Service Team will help you. Please note you will need your Customer ID from the email
- I changed my details, do I need to do anything?
- No, we only informed you as a courtesy to ensure it was you who made the change. If it was a valid change, no further action is needed.
Example Email: