If your event has been cancelled, we will always email you with all the information you need. You do not need to contact us.
If we don't have an up to date email address for you, don't worry! Even if you don't receive this information, you will still receive a refund.
Tickets purchased by credit or debit card will be refunded in full including ticket insurance premium and refundable ticket purchase, if relevant, and patrons do not need to take any action.
Patrons should allow approximately 20 working days for the refund to appear in their account. We sincerely appreciate your patience.
If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with updated bank details here in order to process your refund.
If you do not provide correct details, we will be unable to refund your tickets.
Patrons who purchased tickets in an Agency using cash or EFTPOS and paid via gift voucher, will receive a full refund to a bank account. Please provide us with your bank accounts details here.