Submit a request

As shown on your Ticketek account

As shown on your Ticketek account

Your phone number is a key identifier for us and must match the phone number on your Ticketek Account. If this does not match we may not be able to service your request.

Ticketek acts as a ticketing agent and takes direction from venues and promoters. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law.

We will action your request on the basis of this selection. Please ensure that the event name, venue and event date are accurate. For long running seasons of events please type the first 3 letters of the month of the event you would like to select after the Event Name. For example, if you are searching for a Hamilton performance in the month of August search Hamilton Aug

Please enter your 6 digit BSB number with no spaces, hyphens or additional characters

Please enter your bank account number (up to 9 digits) with no spaces, hyphens or additional characters

All international bank transfers require a Swift Code or BIC. You can find this on your bank's website. All details must be provided accurately to complete your refund to an overseas bank account.

Please enter any further details that may assist us to complete your request. We will respond as soon as possible.

I understand that by submitting this form, providing I meet the Terms & Conditions of Sale, all the tickets I purchased for this event will be cancelled and funds returned to me.

I understand that by submitting this form, providing I meet the Terms & Conditions of Sale, the seat details provided on this form will be cancelled and funds returned to me.

Please use the attachment field to provide any supporting documentation you may have to assist us with processing your request. This may include; - a copy of a positive polymerase chain reaction (PCR) Test result, - proof you have had a PCR test prior to the date of your event and are waiting the test result, - a medical certificate stating you or your guests are unwell, and therefore unable to attend your event, - a statutory declaration confirming that you or your guests are unwell, have been identified as a close contact or have returned a positive rapid antigen test (RAT) for COVID-19 and therefore are unable to attend your event.

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