If your event has been cancelled, we will always email you with all the information you need. You do not need to contact us.
If we don't have an up to date email address for you, don't worry! Even if you don't receive this information, you will still receive a refund.
Tickets purchased by credit or debit card will be refunded in full including the ticket and refundable ticket purchase, if relevant, and patrons do not need to take any action.
Patrons who purchased tickets via an Agency using cash or EFTPOS and or paid via gift voucher will receive a full refund by submitting a refund request here.