Troubleshooting Website Errors and Booking Issues
If you’re experiencing issues while trying to complete a booking on our website, there are a few settings on your device or browser that may be causing the problem.
Please check the following:
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Pop-up blockers: If you have pop-up blocking software installed, it may interfere with the booking process or prevent confirmation pages from displaying. Please ensure pop-ups are allowed while using our site.
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Cookies: Our website requires cookies to be enabled. You can check this by going to your browser settings. In most browsers, go to Tools > Internet Options > Privacy and ensure the setting is at Medium or lower.
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Credit card errors: If your card is declined, please double-check that the card number and expiry date have been entered correctly. A decline may also occur due to insufficient funds.
If you're experiencing issues with 3D Secure (the additional verification step during payment), you'll need to contact your bank directly for assistance, as this process is managed by your card issuer.
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Browser issues: If the above steps don’t help, try using a different browser, the Ticketek app, or a different device. Clearing your browser cache may also resolve the issue.
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Ticketek Lounge / Busy Page: If you see the Ticketek Lounge or a page saying the site is busy, it means a high-demand event is currently on sale. Please remain in the queue and do not refresh your browser. You'll be redirected automatically when a session becomes available. If you do not attend to purchase for this event, we suggest trying again at another time.