Contacting Ticketek – Helpful Tips
You can submit a request by selecting one of the topics below. When completing the form, please provide as much accurate detail as possible so we can respond as quickly as we can.
Once your request is successfully submitted, you’ll receive a unique reference number confirming we have it. Please don’t submit multiple forms once you have a reference number, as this can delay our response time.
We receive a high volume of enquiries, so thanks for your patience. One of our team members will be in touch as soon as possible.
While you wait, you may find the answer to your question by:
Reviewing our Help Centre pages
Visiting the event page on the Ticketek website, as pages are updated as new information becomes available
Accessible Bookings
Customers can purchase accessible tickets online, speak with one of our agents, or request a callback.
Below is information to help you prepare and book when tickets go on sale:
Online: Accessible tickets are available online for selected events. Use the Accessible filter on the event page to view the available ticket types.
Request a Callback: If accessible tickets aren’t available online for your event, please complete the Accessible Ticket Booking Form here and we’ll call you to process your purchase. Calls are made in the order requests are received.
Speak with Our Team
Call 1300 665 915 for additional support with your booking.
Hours: Monday to Friday, 9am – 5pm (AEST)Accessible Feedback: To provide feedback, complete the Accessible Ticket Booking Form and a team member will be in touch.
Exchange My Tickets
If you’d like to request a ticket exchange, please contact us here.
Ticketek acts as a ticketing agent and follows the direction of venues and promoters. In many cases, exchanges are only available if an event is cancelled, rescheduled, significantly relocated, or as required by law.
General Enquiry
For event details, on-sale information, ticket delivery information, feedback , please contact us here.
If you can’t locate your tickets, you can:
Access them via the Ticketek Mobile App
Use the links in your confirmation email
View them in your My Ticketek account order history
Please note some tickets may be delayed at the promoter’s request. See Ticket Delivery – Live Updates for more information.
Group Bookings
Booking for colleagues, students, social clubs, pensioner groups, or family and friends? Ticketek Groups can help, please contact us here.
Group bookings are usually for 20+ tickets, though minimums may vary by event. Visit the Groups page on the Ticketek website for full details.
Marketing Unsubscribe Requests
To unsubscribe from marketing communications, please use the Marketing Unsubscribe Requests Form here.
Allow up to five business days for your request to be processed. You can resubscribe at any time via your Ticketek account.
Refund & Payment Enquiries
For refund requests, questions about refundable tickets, gift vouchers, payment assistance or Ticketek charges, submit your enquiry through the Refund and Payment Enquiry Form here.
Refunds and exchanges are handled in line with the Ticketek Terms and Conditions of Sale and promoter instructions.
Privacy (Data Erasure Requests)
To contact Ticketek about a privacy matter, including data erasure, please do so here.
Ticketek Marketplace - Fan to Fan
Buy and sell tickets safely for selected events. Tickets are verified and delivered securely through your Ticketek account. For assistance with Ticketek Marketplace, contact us here.