We are doing our best to respond to the impact COVID-19 continues to have on the live entertainment industry.
Due to the large number of requests we receive, it is taking us longer than usual to respond.
Whilst you wait;
- Check our Frequently Asked Questions to see if the answer is available online.
- Visit the event page on the Ticketek website for event specific information. Pages are updated as more information is received.
Here are some helpful tips if you need to contact us via email:
You can submit a request by clicking on the topics below. Please provide as much information as accurately as possible when completing the form to ensure we can respond as quickly as possible.
When you successfully submit a request, you will receive a unique reference number that lets you know we have it. Once you have this reference number, please do not submit multiple forms, it will only slow the team down.
For queries regarding specific event information, ticket delivery, adding/removing tickets to or updating the contact details on an existing booking.
Remember some tickets may have their delivery delayed, check out Ticket Delivery - Live Updates.
To enquire about exchanging your tickets to a different date or venue, please complete the Refund, Exchange & Payment Enquiry form.
Request an accessible seating booking including organising companion card tickets. Complete the form and the team will call you to discuss options.
For refund requests, exchange of date/venue or seating requests, refundable ticket enquiries or enquiries regarding Ticketek charges.
Please note Ticketek acts as a ticketing agent and takes direction from venues and promoters. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law.
For assistance with completing a new online purchase including password enquiries and if you are unable to complete an online booking.
To enquire about adding tickets to a current booking, please complete the General Enquiry form.
We value any type of feedback that will help improve your ticket purchasing experience.
We will also happily collate any specific event or venue feedback and provide to the promoter and/or venue for you.
Please be patient with us, we will reply as quickly as we can.