We are doing our best to respond to the impact COVID-19 continues to have on the live entertainment industry.
Due to the large number of requests we receive, it is taking us longer than usual to respond.
Please bear with us and rest assured that all fans with legitimate refund request will be refunded as soon as possible.
Whilst you wait;
- Check our General information and Booking assistance pages to see if the answer is available online.
- Visit the event page on the Ticketek website for event-specific information. Pages are updated as more information is received.
Here are some helpful tips if you need to contact us via email:
You can submit a request by clicking on the topics below. Please provide as much information as accurately as possible when completing the form to ensure we can respond as quickly as possible.
When you successfully submit a request, you will receive a unique reference number that lets you know we have it. Once you have this reference number, please do not submit multiple forms, it will only slow the team down.
Accessible Bookings
Request an accessible seating booking including organising companion card tickets. Complete the form and the team will call you to discuss options.
Assistance Purchasing Tickets
For assistance with completing a new online purchase, adding additional tickets to an existing booking, upgrading your tickets and if you are unable to complete the purchase.
Exchange My Tickets
For exchange of date, venue or seating requests. Please note Ticketek acts as a ticketing agent and takes direction from venues and promoters. Ticketek will only offer an exchange if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law.
Feedback
We value any type of feedback that will help improve your ticket purchasing experience. We will also happily collate any specific event or venue feedback and provide it to the promoter and/or venue for you.
Please be patient with us, we will reply as quickly as we can.
General Enquiry
For queries regarding specific event information, on-sale information, gift voucher enquiries or ticket delivery. Remember some tickets may have their delivery delayed, check out Ticket Delivery - Live Updates.
Group Bookings
Whether booking tickets for your colleagues, students, pensioner groups, social clubs or family and friends, Ticketek Groups is your key to purchasing. Group Bookings are generally for 10+, however group minimums may vary per event. Either search for groups on the Ticketek website or visit the group booking page here.
Privacy (data erasure request)
If you have created an account and no longer want to keep it open or to be able to access your transaction history or manage your preferences.
If you simply want to receive fewer messages from us, you might want to start by managing your preferences and changing your subscriptions here.
If you do wish to proceed, with an erasure request read on.
It is important to note, that once this is complete you will not be able to access your transaction history and the next time you want to make a purchase you will need to sign up again.
You will need to include your customer ID in the request.
You can find this by logging in to ticketek.com.au and viewing my account, navigable from the menu at the top right. Further information can be found here to assist with locating your customer ID.
Refund & Payment Enquiry
For refund requests, refundable ticket enquiries or enquiries regarding Ticketek charges need to be submitted via the refund and or payment enquiry web form. Please note Ticketek acts as a ticketing agent and takes direction from venues and promoters. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law.