You can submit a request by selecting one of the topics below. When completing the form, please provide as much accurate detail as possible so we can respond as quickly as we can.
Once your request is successfully submitted, you'll receive a unique reference number confirming we have it. Please don't submit multiple forms once you have a reference number, as this can delay our response time.
We receive a high volume of enquiries, so thanks for your patience. One of our team members will be in touch as soon as possible.
While you wait, you may find the answer to your question by reviewing our Help Centre pages, or visiting the event page on the Ticketek website, as pages are updated as new information becomes available.
Find Your Enquiry Type
Accessible Bookings
Customers can purchase accessible tickets online, speak with one of our agents, or request a callback.
- Online: Accessible tickets are available online for selected events. Use the Accessible filter on the event page to view the available ticket types.
- Request a callback: If accessible tickets aren't available online for your event, please complete the Accessible Ticket Booking Form and we'll call you to process your purchase. Calls are made in the order requests are received.
- Speak with our team: Call 1300 665 915 for additional support with your booking. Hours: Monday to Friday, 9am–5pm (AEST).
- Accessible feedback: To provide feedback, complete the Accessible Ticket Booking Form and a team member will be in touch.
Submit an Accessible Booking request →
Exchange My Tickets
Ticketek acts as a ticketing agent and follows the direction of venues and promoters. In many cases, exchanges are only available if an event is cancelled, rescheduled, significantly relocated, or as required by law.
Submit a Ticket Exchange request →
General Enquiry
For event details, on-sale information, ticket delivery information, or feedback.
If you can't locate your tickets, you can:
- Access them via the Ticketek Mobile App
- Use the links in your confirmation email
- View them in your My Ticketek account order history
Please note some tickets may be delayed at the promoter's request. See Ticket Delivery – Live Updates for more information.
Group Bookings
Booking for colleagues, students, social clubs, pensioner groups, or family and friends? Ticketek Groups can help.
Group bookings are usually for 20+ tickets, though minimums may vary by event. Visit the Groups page on the Ticketek website for full details.
Submit a Group Bookings request →
Marketing Unsubscribe Requests
Allow up to five business days for your request to be processed. You can resubscribe at any time via your Ticketek account.
Submit a Marketing Unsubscribe request →
Refund & Payment Enquiries
For refund requests, questions about refundable tickets, gift vouchers, payment assistance or Ticketek charges.
Refunds and exchanges are handled in line with the Ticketek Terms and Conditions of Sale and promoter instructions.
Submit a Refund and Payment Enquiry →
Privacy (Data Erasure Requests)
To contact Ticketek about a privacy matter, including data erasure.
Ticketek Marketplace – Fan to Fan
Buy and sell tickets safely for selected events. Tickets are verified and delivered securely through your Ticketek account.