What delivery options are available for ticket orders?
When purchasing tickets, the available delivery options will be shown beneath your ticket selection. These options can vary depending on the event, venue, or ticket type. For example, VIP tickets may only be available for collection at the venue on the day of the event.
Delivery options may include:
(Note: Not all delivery types are available for every event.)
App/Mobile Ticket
Tickets will be delivered via the Ticketek App. Barcodes may remain locked until approximately 48 hours before the event. Tickets cannot be added to a mobile wallet or shared until they are unlocked.EzyTicket (Email)
Tickets are emailed to your registered email address for you to print. In some cases, these may not be sent until 48 hours before the event. To print your tickets, sign in to your My Ticketek account and access them via your order history or the link in your confirmation email.Venue or Prepaid Collection
Tickets can be collected in advance at a Ticketek agency or on the day of the event at the venue. Only the My Ticketek account holder or the cardholder can collect tickets, and a valid photo ID is required.Souvenir or Collector Tickets
These are physical tickets printed on commemorative stock and mailed to the address provided during checkout. Delivery may take longer, and availability is limited to certain events. Not all events offer this option, and tickets cannot be replaced if lost or damaged.
For the most accurate information, always refer to the delivery details provided at the time of booking.
Can I change my delivery method?
No. Please review the delivery options carefully before completing your purchase. Once your order is confirmed, the delivery method cannot be changed. The options offered at checkout are the only ones available for that event or ticket type.
How can I check my delivery method?
Your delivery method depends on the event and the selection you made during checkout. To view how your tickets will be delivered, log in to your My Ticketek account and go to your order history. You can also check your delivery method via the Ticketek app.
Why can't I access my tickets? What is a delivery delay?
A delivery delay is a temporary hold on ticket access after purchase. Promoters may request this to manage ticket limits and reduce the risk of scalping.
During a delay, your tickets will not be sent, and mobile or app ticket barcodes will remain locked until approximately 48 hours before the event.
Details about delivery delays are generally listed on the Ticket Delivery Live Updates page. If your tickets have not arrived or your barcode is still locked on the day of the event, please visit the box office for assistance. They are best placed to assist on the day of the event.
Can someone else use my ticket that has my name on it?
Yes. As long as a valid ticket is held, the holder will be allowed entry. Tickets can also be shared through your order history in your My Ticketek account.
How do I change my email address or billing address?
To update your billing address, log in to your My Ticketek account and update your details under account settings. To change your email address, please contact Ticketek Customer Solution Team for assistance.
How do I add tickets to Apple or Google Wallet?
Download the Ticketek app from the Apple App Store or Google Play Store. Once your tickets are unlocked (usually 48 hours before the event), you can add them to your Apple or Google Wallet directly from the app.
My ticket isn’t working in Apple or Google Wallet. What should I do?
If you experience issues with your mobile wallet, you can still scan your ticket directly from the Ticketek app via your order history.
Can I print a mobile or in-app ticket?
No. Mobile and in-app tickets cannot be printed or screenshotted. They must be scanned directly from the Ticketek app or your phone’s wallet at the venue for entry.