For certain events, ticket delivery and collection may be delayed at the request of the promoter or the venue. While we aim to provide your tickets as promptly as possible, these delays can sometimes be unavoidable.
The dates listed below indicate when we expect ticket delivery to begin. Depending on your chosen delivery method and any circumstances outside of our control, your tickets may arrive slightly later than these dates.
For some events, tickets may not be released until 24 to 48 hours before the event. If you have not received your tickets by this time, please visit the venue box office on the day of the event for assistance. Staff there will be able to provide your tickets and help ensure you can attend without issue.
Current Delivery Delays
| Event Name | Tickets Released |
| AIDA | Tickets for this event are held back for delivery until closer to the performance date. Once you have purchased your tickets you will receive an email confirmation as proof of purchase. This is NOT your ticket/s. |
| Ed Sheeran | Please note that tickets will appear with locked barcodes until closer to your show date. Please download the Ticketek App to view your locked tickets. (approx 48 hours prior) |
| Laneway Festival 2026 | Tickets will only be accessible via the Ticketek App. Download the Ticketek App to view your tickets. Please note that tickets will appear with locked barcodes until closer to your show date. Once barcodes are unlocked, we strongly recommend adding your ticket to your phone wallet for easy access. |
| The Royal Edinburgh Military Tattoo | Tickets for this event have now been delivered. If your tickets do not arrive via your requested delivery method (mobile or email) by late October 2025, please contact our Customer Solutions team here for assistance. |
| Turnstile | Barcodes unlocked - Please download the Ticketek App to view your unlocked tickets. |
| Summer of Cricket | Barcodes unlocked - Please download the Ticketek App to view your unlocked tickets. |