For certain events, ticket delivery and collection may be delayed at the request of the promoter or the venue. While we aim to provide your tickets as promptly as possible, these delays can sometimes be unavoidable.
The dates listed below indicate when we expect ticket delivery to begin. Depending on your chosen delivery method and any circumstances outside of our control, your tickets may arrive slightly later than these dates.
For some events, tickets may not be released until 24 to 48 hours before the event. If you have not received your tickets by this time, please visit the venue box office on the day of the event for assistance. Staff there will be able to provide your tickets and help ensure you can attend without issue.
Current Delivery Delays
| Event Name | Tickets Released |
| AIDA | Tickets for this event are held back for delivery until closer to the performance date. Please download the Ticketek App to view your locked tickets. (approx 48 hours prior) |
| Ed Sheeran | Tickets are accessible only via the Ticketek App. Download the Ticketek App to view your Tickets. Barcodes are now unlocked for Sydney. Please add your ticket to your phone wallet for easy access on event day. Barcodes for Adelaide will be unlocked closer to event date. |
| Laneway Festival 2026 | Tickets are accessible only via the Ticketek App. Download the Ticketek App to view your Tickets. Barcodes are now unlocked for Gold Coast and Sydney Shows. Please add your ticket to your phone wallet for easy access on event day. Barcodes for Melbourne, Adelaide and Perth will be unlocked closer to event date. |
| The Royal Edinburgh Military Tattoo | Tickets for this event have now been delivered. If your tickets do not arrive via your requested delivery method (mobile or email) by late October 2025, please see the box office at the event for assistance. |
| Turnstile | Barcodes unlocked - Please download the Ticketek App to view your unlocked tickets. |