How do I use Qantas Points on Ticketek?
Qantas Frequent Flyers must use a minimum of 2,000 Qantas Points to book Ticketek events.
1. Select your chosen Ticketek event(s) tickets and proceed to the payment page.
2. On the payment page, select the ‘Use Qantas Points’ button as the selected payment method which will launch a pop-up to log in.
3. Enter your Qantas Frequent Flyer membership number, last name, and pin to login to your Qantas Frequent Flyer account.
4. Verify your identity by entering a security code that is sent to the contact number attached to your Qantas Frequent Flyer account.
5. Using the Points Plus Pay slider, select a mix of Qantas Points and cash that suits you, before being taken back to the Ticketek site to complete the transaction. Any remaining balance owed on the transaction can be paid by any of Ticketek’s standard payment methods.
Why do I need to use a minimum number of Qantas Points?
A minimum number of Qantas Points are required when using Qantas Points with Qantas Frequent Flyer partners. The minimum points amount may be more for some special events or access. Using Qantas Points reduces the cash amount in your basket, of which the remainder can be paid as normal by any of Ticketek’s other payment methods.
My Qantas Frequent Flyer login does not work, who can I contact?
All Qantas Frequent Flyer login queries are to go through Qantas Frequent Flyer Contact Centre.
If you are not a Qantas Frequent Flyer member and would like to join you can sign up for free as a valued MyTicketek customer.
Can I use a mix of cash and Qantas Points to pay on Ticketek events?
Yes, Qantas Frequent Flyer members can choose to use only Qantas Points, or a mix of points and cash using any other of Ticketek’s other payment methods.
What Ticketek products can I use Qantas Points On?
Qantas Frequent Flyer members can use points on a variety of Ticketek products, excluding Gift Vouchers. Qantas Points will not be available for use on Ticketek Gift Vouchers.
I don’t have enough Qantas Points in my account to use on Ticketek. What can I do?
Qantas Frequent Flyer members must have a minimum of 2,000 Qantas Points to be able to use across Ticketek. Qantas Frequent Flyer members can visit the Top Up Points page to supplement their points balance.
I’ve just used Qantas Points on a Ticketek transaction, when will this transaction appear on my Qantas Frequent Flyer Activity Statement?
Transactions will be reflected on a member’s Qantas Frequent Flyer account up to 45 days post attendance of the event purchased.
Who should I contact if I have a question not covered here?
All Ticketek queries are to go through Ticketek Customer Service.
All Qantas Frequent Flyer Membership queries are to go through Qantas Frequent Flyer Contact Centre.
DISCLAIMER
Qantas Frequent Flyer membership and Qantas Points are subject to the terms and conditions of the Qantas Frequent Flyer Program.