Ticketek acts as a ticketing agent and takes direction from venues and promoters. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law.
Transaction details are listed on your confirmation email and will assist us to locate your existing booking if provided.
Ticketek will make every effort to refund via the refund method selected. If a credit card refund has already occurred to a closed account, you will need to contact your bank to locate these funds.
Please enter your 6 digit BSB number with no spaces, hyphens or additional characters
Please enter your account number (up to 9 digits) with no spaces, hyphens or additional characters
All international bank transfers require a Swift Code. You can find this on your bank's website. This must be provided to complete your refund to an overseas bank account.
Our team will do their best to respond to all customers prior to their event. Please do not select YES if your event is not being held within the next 7 days.
Ticketek acts as a ticketing agent and takes direction from venues and promoters. Your request will be forwarded to the venue or promoter to see what is possible. We cannot guarantee approval as this is outside of our Terms and Conditions.
Please provide your preferred date, time and venue (if different)
All refund requests are subject to Terms & Conditions of sale
Please enter any further details that may assist us to complete your request. We will respond as soon as possible.
