FOR BOOKING INFORMATION, CLICK HERE.
What if I am sick on the day of the performance?
If you have tested positive for COVID-19 or are waiting for a test result and are required to isolate, we will be happy to exchange your tickets for a future performance. Please complete the Refund, Exchange & Payment Enquiry form here.
Be sure to include the Event Name: FROZEN and the date of your original performance so we can assist you quickly.
If you have cold or flu like symptoms on the day you are due to attend a performance then please do not attend the theatre. Please call Her Majesty’s Theatre Box Office who will gladly offer to move you into a future performance.
Will the theatre have a COVID safety plan in place?
Her Majesty’s Theatre will operate in accordance with its COVID Safety Plan with the goal of ensuring that your experience at the theatre is made as safe as reasonably possible. The COVID Safety Plan applicable at the time of your visit will be made available on the theatre’s website.
Will Frozen be playing anywhere else in Australia?
Frozen is playing in Sydney until May 23 and the Melbourne tour will commence in June. Subscribe to the newsletter to be up to date with future announcements and ticket releases at frozenthemusical.com.au
How long is the show running in Melbourne?
Frozen is selling until September 19, 2021. Click here to check availability and make a booking.
Will I still get good seats when tickets are released to General Public?
Yes. We only allocate a certain amount of tickets during the presale period. General public tickets will be available across all price categories.
Can I exchange dates?
Please click here to view the Frozen exchange policy.
What are the different price reserves or price categories available?
Ticket prices for Frozen vary depending on seating location, performance date and time and peak period such as school holidays. Please check the Frozen website or Ticketek website for pricing.
Why can’t I find the tickets I want to Frozen in Melbourne?
Customers are advised to book their tickets in advance as tickets do sell fast. Best prices and best availability can be found in mid-week evening performances and in non-school holiday periods.
Your website says that there are no tickets available to some performances of Frozen. Will there be tickets available at the venue?
Customers are advised to book their tickets in advance as tickets do sell fast. Occasionally, a limited number of seats become available at the venue box office from 2 hours prior to the performance time. This is subject to availability and cannot be guaranteed.
Do I need to purchase tickets in advance?
We encourage customers to purchase tickets in advance to ensure best seating locations and best price. Some performances during school holidays particularly can be heavily booked.
I purchased tickets via a third party site i.e: Helloworld, Qantas Holidays, or Flight Centre and have a question or request about my ticket.
Ticketek can only assist with enquiries regarding tickets purchased via Ticketek. If you have not organised your tickets via Ticketek, please reach out to your point of purchase.
What is the performance schedule?
The performance schedule varies. Please visit ticketek.com.au for the most up to date schedule.
What is the babes in arms policy?
Infants under the age of two are permitted free of charge provided they do not occupy a seat and that a complimentary babes in arms ticket from the box office is obtained on the day of the performance. Please be advised that Frozen is not recommended for anyone under the age of 4.
What time should I arrive at the theatre?
We advise customers to allow enough time to travel to the theatre. We recommend patrons to arrive up to 40 minutes prior to the show.
What if I’m running late and the performance has started?
Patrons arriving late will not be admitted until a suitable break in the performance.
How do I retrieve my mobile ticket?
Mobile tickets are delivered by SMS. You can also download your mobile tickets via the Ticktetek app or log into your Ticketek account and go to your 'orders history' tab.
Mobile Ticket FAQs
Who can I contact if I have not received my tickets to Frozen?
48 hours before the event, you submit a ticket delivery enquiry here.
If you have not heard back or it is within 48 hours to your event date, please visit Her Majesty’s Theatre Box Office prior to the performance.