It is with great regret that TEG Dainty advises that the SandTunes Music Festival scheduled for Saturday 30 November & Sunday 01 December 2019 is cancelled.
Please read here the full statement.
How will refunds be processed?
Online, mobile & phone transactions
You don't need to do anything! We will automatically refund the tickets in full back to the same card used for the purchase (including ticket insurance premium, if relevant).
Please allow up to 10 working days for the refund to appear in your account.
Agency or Gift Voucher transactions
If you have purchased in an agency, or have used Ticketek gift vouchers for the entire purchase, you will be contacted via phone in the next 14 days to arrange your refund.
We will be asking for a BSB and Account number to refund to. After we have these details from you please allow another 10 days for the refund to be made.
My card has been cancelled, what do I do?
If your card has been permanently closed/cancelled please supply us with the below details. We can only accept the below details when dealing with the account/card holder.
Name of Account:
Name of Bank:
Swift Code (if bank is overseas):
If your card has only changed its card number or expiry due to a lost or replacement card, as long as the same card account is still open the funds can still be made payable to the original card and you do not need to supply us with new details.
We will action all requests as quickly as possible, however we cannot guarantee that a refund has not already been processed back to your card.
I bought my tickets off a 3rd party seller, how do I get a refund?
You will need to contact the person you purchased your tickets from. We can only refund customers who have purchased their tickets directly from Ticketek.