TEG Dainty, the promoters of the SandTunes 2019 music festival, wish to advise that due to ongoing pressure from various representatives of the Coolangatta community, the festival will move to the new location of Metricon Stadium at Carrara on the Gold Coast, former home of Big Day Out and the upcoming Queen + Adam Lambert concert.
Has the line up changed?
THE ARTIST LINE UP AND DATES WILL REMAIN THE SAME WITH LOGIC HEADLINING SATURDAY NOVEMBER 30, AND TRAVIS SCOTT HEADLINING SUNDAY DECEMBER 1.
Is there an age limit to attend?
The festival is now open to Ages 15* and over.
*15 to 17 year olds MUST be accompanied by an 18+ at all times.
I already have a SandTunes general admission ticket, what happens now?
In acknowledgement of the change of venue, all current ticket holders will automatically be upgraded to a PIT ZONE ticket. This ticket provides access to the dedicated PIT ZONE area located at the front of the field, as well as access to a chill out zone with seating and an express lane at bar and food outlets.
Your original tickets are valid to the change of venue, you don't need to do anything!
Click here to view PIT ZONE LOCATION MAP!
Is there a Shuttle bus to the new venue?
No, if you had purchased a shuttle ticket in addition to your festival pass – this amount will be automatically refunded to the card used in your original transaction. This amount is $15 for 2 day pass holders and $7.50 for single day pass holders.
What if I can't go, can I get a refund?
Yes you can, but you must submit the request by Friday 13th September 2019. Remember to let us know if you want a refund on just 1 or all tickets.
I have been upgraded to Pit Zone but would rather swap for a General Admission ticket, can I do that?
Yes, we will need to refund your ticket in full for you and then we can repurchase your new tickets.
Remember you will lose your access to the Pit Zone if you choose to move to a General Admission Pass.
Please submit a request by the 13th September 2019.
Remember any refund will take 2-3 days to clear onto your card.
I had a VIP Package ticket what do I do now?
If you had purchased a Creature of Comfort VIP Package or the Splash & See VIP Experience, your tickets will be changed to a PIT ZONE ticket. This ticket provides access to the dedicated PIT ZONE area located on the field, as well as access to a chill out zone with seating and an express lane at bar and food outlets. A Ticketek representative will be in touch by the end of the September to refund the difference in price between these ticket types. You will then be issued with new tickets.
If you have any questions relating to your VIP package please contact the VIP team directly at firstname.lastname@example.org.
Do you accept Part Payments?
Yes, customers now have the option to buy tickets via Eventopia and use the Payment Plan Options to split the cost of the transaction across two payments.
Any enquiries for Eventopia bookings should be directed to email@example.com
Enjoy the festival!