For popular events, customer demand is very high and may become exhausted quickly.
When a popular event goes on sale there are thousands of customers simultaneously attempting to purchase tickets across all distribution channels. So, if 1000 fans are simultaneously buying 6 tickets each, 6,000 tickets can be sold in a matter of seconds! This is why an arena can sell out in a few minutes.
The below tips may help in increasing your chances of securing tickets.
Set up your My Ticketek account, or check the details in your existing account.
Check you can log in and have your passwords ready. Requesting a password reset during the on-sale will use your time limit.
Check your billing and account details.
Log into your My Ticketek account and make sure all the details are correct. If you choose to save your credit card information, make sure it's up to date. Remember you will need your card for verification during the purchase too. Make sure there are sufficient funds on the card you want to use.
Don't log in on multiple devices or tabs.
To help speed up your sale process we do not recommend having multiple browsers/windows/tabs open or attempting to log in via multiple devices.
Don't enter the site too early
During a popular event, there is a time limit on the pages (not including the holding page) If you are on the site before the on-sale you may find yourself kicked off when it's crucial.
Keep an eye on our social channels, and promoter pages
Updates to dates, tickets may be communicated quickly via our Twitter and Facebook pages. Keep an eye out there for any changes.
Make sure you have a good connection
There is a lot happening during these popular event sales, thousands of transactions processing through our site, information being verified for payment. Losing connection for even a moment may cause a disconnection and for your tickets to be released or payment to fail.
Make sure you don't refresh your browser
If you are seeing a busy page a popular event has gone on sale. Please stay in the queue and do not refresh the browser. Other fans are transacting right now. You will be redirected when a new purchase session opens.
