Refunds are only available when an event has been cancelled or rescheduled, or where required by Australian Consumer Law. You can view our Terms and Conditions here.
If you are unable to attend your event you may wish to check out Ticketek Marketplace to list your tickets for resale. Not all tickets are applicable to sell on Ticketek Marketplace.
Check out Ticketek Marketplace
After considering the above, if you would still like to submit a request for a refund or exchange please submit a request here.
Generally, incorrect purchases or a change in your ability to attend the event will not be approved.
You must provide the following details for your request to be reviewed:
- The registered email against the booking
- Reason for the request
- Any supporting documentation (medical certificate etc)
Your request will not be considered without the above. Submission does not infer approval and we are unable to guarantee your request will be successful.
We will get back to you as quickly as possible, if you don't hear back from us prior to your event you may wish to make other arrangements. Refund and exchange requests are unlikely to be considered post event.
If you have taken out Ticket Insurance please read details here.