There may be 1000's of fans accessing our site on popular events and tickets sell very quickly.
Once a ticket is held by a customer it will appear as unavailable for anyone else. The website can handle thousands of transactions so often within a very short space of time the full allocation of tickets may be held by customers.
We encourage customers to keep trying after the first few minutes of a popular on-sale, because if customers do not complete their transactions, the tickets in their basket may be returned for sale for someone else to grab.
The promoter at their discretion may release more tickets, but we can never guarantee this will happen.